services = $services; } /** * 转接客服列表 * @param Request $request * @return mixed * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException */ public function getServiceList(Request $request, $uid = 0) { $where = $request->getMore([ ['nickname', ''], ]); return $this->success($this->services->getServiceList($where, [$this->kefuInfo['uid'], $uid])); } /** * 话术列表 * @param Request $request * @param StoreServiceSpeechcraftServices $services * @return mixed * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException */ public function getSpeechcraftList(Request $request, StoreServiceSpeechcraftServices $services) { $where = $request->getMore([ ['title', ''], ['cate_id', ''], ['type', 0] ]); if ($where['type']) { $where['kefu_id'] = $this->kefuId; } else { $where['kefu_id'] = 0; } $data = $services->getSpeechcraftList($where); return $this->success($data['list']); } /** * 添加分类 * @param Request $request * @param CategoryServices $services * @return mixed */ public function saveCate(Request $request, CategoryServices $services) { $data = $request->postMore([ ['name', ''], [['sort', 'd'], 0], ]); if (!$data['name']) { return $this->fail('分类名称不能为空'); } $data['add_time'] = time(); $data['owner_id'] = $this->kefuId; $data['type'] = 1; $data['group'] = 1; $services->save($data); return $this->success('添加成功'); } /** * 修改分类 * @param Request $request * @param CategoryServices $services * @param $id * @return mixed */ public function editCate(Request $request, CategoryServices $services, $id) { $data = $request->postMore([ ['name', ''], [['sort', 'd'], 0], ]); if (!$data['name']) { return $this->fail('分类不能为空'); } $cateInfo = $services->get($id); if (!$cateInfo) { return $this->fail('分类没有查到无法删除'); } $cateInfo->name = $data['name']; $cateInfo->sort = $data['sort']; if ($cateInfo->save()) { return $this->success('分类修改成功'); } else { return $this->fail('分类没有查到无法删除'); } } /** * 删除分类 * @param CategoryServices $services * @param $id * @return mixed */ public function deleteCate(CategoryServices $services, $id) { $cateInfo = $services->get($id); if (!$cateInfo) { return $this->fail('分类不存在'); } if ($cateInfo->delete()) { return $this->success('删除成功'); } else { return $this->fail('删除失败'); } } /** * 获取当前客服分类 * @param CategoryServices $services * @return mixed * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException */ public function getCateList(CategoryServices $services, $type) { return $this->success($services->getCateList(['owner_id' => $type ? $this->kefuId : 0, 'type' => 1], ['id', 'name', 'sort'])); } /** * 添加话术 * @param Request $request * @param StoreServiceSpeechcraftServices $services * @return mixed */ public function saveSpeechcraft(Request $request, StoreServiceSpeechcraftServices $services, CategoryServices $categoryServices) { $data = $request->postMore([ ['title', ''], ['cate_id', 0], ['message', ''], ['sort', 0] ]); validate(SpeechcraftValidate::class)->check($data); if (!$categoryServices->count(['owner_id' => $this->kefuId, 'type' => 1, 'id' => $data['cate_id']])) { return $this->fail('您选择的分类不存在'); } if ($services->count(['message' => $data['message']])) { return $this->fail('添加的内容重复'); } $data['add_time'] = time(); $data['kefu_id'] = $this->kefuId; $res = $services->save($data); if ($res) { return $this->success('添加话术成功', $res->toArray()); } else { return $this->fail('添加话术失败'); } } /** * 修改话术 * @param Request $request * @param StoreServiceSpeechcraftServices $services * @param $id * @return mixed */ public function editSpeechcraft(Request $request, StoreServiceSpeechcraftServices $services, CategoryServices $categoryServices, $id) { $data = $request->postMore([ ['title', ''], ['cate_id', 0], ['message', ''], ]); if (!$data['message']) { return $this->fail('话术标题内容不能为空'); } if (!$categoryServices->count(['owner_id' => $this->kefuId, 'type' => 1, 'id' => $data['cate_id']])) { return $this->fail('您选择的分类不存在'); } $speechcraft = $services->get($id); if (!$speechcraft) { return $this->fail('话术没有被查到'); } if (!$speechcraft->kefu_id) { return $this->fail('公共话术不能修改'); } $speechcraft->title = $data['title']; if ($data['cate_id']) { $speechcraft->cate_id = $data['cate_id']; } $speechcraft->message = $data['message']; if ($speechcraft->save()) { return $this->success('修改成功'); } else { return $this->fail('修改失败'); } } /** * 删除话术 * @param StoreServiceSpeechcraftServices $services * @param $id * @return mixed */ public function deleteSpeechcraft(StoreServiceSpeechcraftServices $services, $id) { $speechcraft = $services->get($id); if (!$speechcraft) { return $this->fail('话术没有被查到'); } if ($speechcraft->delete()) { return $this->success('删除成功'); } else { return $this->fail('删除失败'); } } /** * 聊天记录 * @param $uid * @return mixed */ public function getChatList(Request $request) { [$uid, $upperId, $is_tourist] = $request->postMore([ ['uid', 0], ['upperId', 0], ['is_tourist', 0], ], true); if (!$uid) { return $this->fail('缺少参数'); } return $this->success($this->services->getChatList($this->kefuInfo['uid'], $uid, (int)$upperId, $is_tourist)); } /** * 当前客服详细信息 * @return mixed */ public function getServiceInfo() { $this->kefuInfo['site_name'] = sys_config('site_name'); $this->kefuInfo['config_export_open'] = sys_config('config_export_open'); return $this->success($this->kefuInfo->toArray()); } /** * 客服转接 * @return mixed */ public function transfer() { [$kefuToUid, $uid] = $this->request->postMore([ ['kefuToUid', 0], ['uid', 0] ], true); if (!$kefuToUid || !$uid) { return $this->fail('缺少转接人id'); } $this->services->setTransfer($this->kefuInfo['uid'], (int)$uid, (int)$kefuToUid); return $this->success('转接成功'); } }